Customer pick up: Please read before arranging pick up.
As you have decided to pick your furniture up, we offer the following advice.
- All sales either from Available Now or Made to Order, must be paid for in full and picked up within 3 days of completion or purchase as we have very little storage space.
- Pick up between 10am & 3pm weekdays only. Saturday pick up not available.
- Make sure the items will fit in your vehicle or trailer.
- Items are NOT wrapped or boxed for transport, this only encourages mishandling.
- You’ll need blankets, rugs, pillows, towels etc and appropriate tie downs.
- No packing available at the factory for customer use.
- Rain threats we encourage postponing pick up or ensure adequate protection to keep items dry.
- If using a third party for pick up, we accept no responsibility and can’t offer assistance.
- Severe circumstances we can terminate the pick up ie lack of packing or unsuitable vehicle.
- large items require you to bring a second person to help lift.
- Whilst we may assist in loading, we hold no responsibility for damage to items or vehicle.
Thanks for taking the time to read our pick up policy in a nut shell… All the best!