*Please be aware our repair and restore services only apply to furniture made by us in our previous Marion road factory (1972 to 1998) and our Port road factory (1999 to current)
This page contains info regarding the care of your new furniture plus repairs or lacquer restoration. Our premium modern lacquers are highly scratch resistant, alcohol, heat and moisture resistant while being relatively maintenance free. A slightly damp cloth is all that is required to clean lacquered surfaces and soapy water from the kitchen sink for sticky spills. Immediately dry the area. Wipe in straight lines with the grain. Constantly damp surfaces can eventually leach through the polish and cause cracking of the polish and even the timber.
Silicone based furniture polish such as Mr Sheen adds nothing to the surface but a slimy, sticky film that traps dust and germs. The worst thing about a silicone build up is when the time arrives it refresh the lacquer, new new coat simply wont stick therefore MUCH more work is required to remove all the silicone that has permeated the surface before a new coat of lacquer can be applied.
Be sure to wipe up spilled liquid before they have a chance to cause any problems e.g. tannins from red wine, food acids, oranges and beetroot etc. Although paint stripped wont touch it, some perfumes, essential oils and nail polish remover will attack the lacquer.
Placemats are also recommended and fabric ones are best, plastic may react with the polish and cork placemats can have a gritty residue. Clean new placemats before use. Too hot for your hand, too hot for your table. Placemats should be used for hot items fresh off the stove or microwave.
Avoid placing your new furniture in strong direct sunlight as it may discolour over time, we recommend moving items stored on top from time to time so the natural ageing has a chance to get to the entire surface. Storage should have climatic conditions similar to a house, a hot tin shed in summer is not the place to store your furniture as the heat will dry out the timbers.
Our climate is very tough on timber furniture, solid timber will shrink and expand over seasonal fluctuations and even veneers may move slightly in extreme conditions. If leaving your furniture home alone over summer locked up in the house, be sure to place a bucket of water under or near the furniture to humidify the air.
Evaporative air conditioners: Ensure that the cool moist air isn’t blowing directly onto your furniture as it may affect the surface. Reverse cycle aircon removes water from the atmosphere so in hot, dry conditions it may remove moisture from your furniture. A few plants in the room will assist in stabilising humidity.
Don’t get upset by scuff marks and fine scratches, they will occur. Ask us about minor cosmetic repairs before attempting them yourself.
Metal drawer runners may need a drop of sewing machine oil from time to time,
Dust with a non-abrasive cloth, wipe in the direction of the grain as dust particles can be abrasive. Although micro-fibre cloth is great for surfaces like glass and tiles, the fibres are so fine they can be ‘grabbed’ by the natural grain in timber. We recommend using cotton fibre cloth over micro-fibre. While cotton is natural, micro-fibre is made from synthetic materials, typically a polyester-nylon blend. Micro-fibre is very fine — as much as 1/100th the diameter of a human hair and about one-third the diameter of a cotton fibre.
Don’t cover tables with plastic as it may bond with the lacquer over time!
Repairs: Major or minor, we can fix it. Send pics of damage to the factory phone and wait for a response before attempting any home repairs. Some cases damaged furniture can be classed as written off therefore we would investigate a replacement build.
Insurance claims: Quotes required for replacement of custom furniture or an assessment of damage will attract a fee, quotes for replacement designs within our range are supplied as a normal quote.
Restoration of lacquer: We can have your furniture looking good as new by refreshing the lacquer and repairing any damage to the timber. Generally only pertains to table tops and high use surfaces. Usually takes around 1 week.
Condensation: Is a big culprit in lacquer damage. Cold glass of water on your bedside table? Might want to consider that coaster.
Heat rings: Caused by a hot item placed on the surface, the heat pulls moisture out of the timber and it gets trapped under the lacquer creating a heat ring. The moisture can be forced back into the table by a neat little trick, call us and we’ll advise.